Terms and Conditions


Order Processing Time

Orders are usually processed from 2 to 5 business days.
Please note that choosing faster shipping method won’t change order processing time as orders are served in first come first served order.

Combining Orders

Unfortunately because of technical limitations we can’t combine orders. The only way it can be done is by cancelling your unprocessed order and placing another one modified order.

Shipping Address

Due to PayPal Purchase Protection requirement your order can only be shipped to the address you have in your PayPal account. In order, to avoid issues, please make sure to update your PayPal profile before placing your order.

Please note, that FlexRC won’t be responsible for lost packages in case of incorrect/not up to date shipping address.

Shipping / Lost Package

For faster delivery and your safety we recommend to choose Tracked Packet/Parcel as shipping method.

Post does not insure and does not guarantee delivery of untrackable packages, this is why orders without tracking will not be refunded if they are lost.

Bind and Fly (BNF) drones

BNF drones are assembled DIY kits and have selected receiver installed.

BNF drones are offered to customers who don’t want to spend time building themselves.
BNF drones are only suitable for experienced users who know how to use “Betaflight”, “Cleanflight” or other similar configuration tool to adjust settings to properly work with their equipment. Customer should know how to bind it to transmitter, how to change Video Transmitter channels and so on.

Inability to setup BNF drone to your liking will not be accepted as a reason for return/refund RMA.

Please note that any warranty is voided, if BNF drone has been crashed, repaired or disassembled.

DIY Kits

DIY Kits is prepackaged collection of parts which can be used to build selected drone at the discounted price.
We don’t guarantee that these parts will have ideal compatibility or will work together without issues.
You need to have great soldering skills a lot of experience to build and setup the drone.

Inability to build drone or setup it to your liking is not considered as a reason for return/refund RMA.

Warranty

Broken, damaged, modified, improperly installed, abused parts are not covered by warranty.

We guarantee that part is in 100% working condition upon arrival to you.
If part that you received does not function as expected and it was not caused by misuse or other user mistake, then you can use our contact form to initiate RMA.

Please be prepared to provide clear photo and video proof of part not functioning as expect and answer some questions during investigation process.

Once determined that part is eligible for warranty claim you will receive full refund (excluding shipping) or replacement for this part.

In case of replacement, we reserve the right to send a different part of the similar features as a replacement, as availability might differ from the time of purchase.

Returns

If you are not 100% satisfied with your purchase, you can return products you’ve purchased in their original condition to the warehouse for a refund. Please use our contact form to initiate return procedure.

  • You can return your purchase for up to 30 days from the purchase date.
  • Shipping fees are non-refundable.
  • If your order qualifies for free shipping, the actual shipping fee will be deducted from the return amount
  • Returned products must be in the condition you received them and in the original box and/or packaging.
  • A 10% restocking fee will be charged if you change your mind and decide to return the products.
  • Once your return is received and inspected by the fulfillment centers (usually within 72 hours of receipt),your refund will be processed and a credit will be automatically applied to your original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
  • Please do not send your products back to the manufacturer directly unless there is product warranty under the manufacturer.
  • Dealers cannot return order unless the products are faulty.
  • All battery sales are final, no returns are accepted