FAQ





We ship from Vancouver, BC, Canada

We are located in Vancouver, BC, Canada

Unfortunately because of technical limitations we can’t combine orders. The only way it can be done is by cancelling your unprocessed order and placing another modified order.

If you’ve selected shipping method which includes tracking number (typically such shipping method has Tracked, Expedited, Priority or Xpresspost in their name) then you can track it at CanadaPost website or you local postal service website.

If your package has been shipped without any tracking (typically shipping method contains “Air” in its name) then there is no way to find its location. You can only try to contact your local customs and post office to check if they have anything for you.

Please be aware that FlexRC won’t be responsible for undelivered packages, please check Terms and Conditions for more information.

Delivery time can vary a lot depending on the destination and various other factors like holidays, customs and local post.
FlexRC can’t speed it up or affect in any way.

As far as we observed typical delivery times are:

USA

  • Small Packet USA Air: 6 – 14 days
  • Tracked Packet USA: 6 – 8 days
  • Expedited Parcel USA: 4 – 6 days
  • Xpresspost USA: 3 – 5 days

UK

Usually around 4-40 days

Europe

Usually around 14-20 days

Australia

Usually around 14-30 days

Russia

Usually around 20-40 days

Africa

Usually around 2 months

Asia

Usually around 14 – 60 days

Please don’t take these times for granted as your parcel can arrive faster or slower.

Orders are usually processed within 2 to 5 business days and we are working hard to reduce order processing time.

Selecting different shipping methods won’t affect processing time because orders are handled in the order they are received.

Please refer to Terms and conditions for more information.